Ticket Policies

All patrons, including infants, toddlers, and children, must have a valid ticket to attend our performances. All tickets, whether printed or electronically presented on your phone, will be validated using the barcode provided.

If the barcode on your ticket becomes damaged, please contact the Box Office for replacement tickets at (301) 797-4000.

Single Ticket Holders

All Maryland Symphony Orchestra tickets are subject to a $5 per ticket fee, regardless of how you purchase your ticket (in-person, online, or by phone). Applicable ticket fees will be disclosed to you over the phone or in person, or automatically added to your online shopping cart during checkout.

Subscribers

Per-ticket fees are waived at the time of the initial subscription purchase. Instead, a flat $15 processing fee is assessed on this initial order. Subscribers who wish to purchase additional tickets after their initial subscription purchase will still receive the applicable subscriber discount on the base price of the ticket, but will be subject to the standard $5 per ticket fee.

All tickets are pre-paid and non-refundable. All sales are final. Performances, schedules, programs, and artists are subject to change.

If a performance is canceled or postponed, a full refund of the ticket price will be made available.

Subscribers may exchange tickets for another Maryland Symphony Orchestra concert at no cost. Exchanges must be for tickets of equal or lesser value, and there is no refund for the difference if the exchanged ticket is of lesser value than the original ticket.

Single Ticket Holders may only exchange tickets for another performance of the same concert (e.g., switching from Saturday to Sunday). Exchanges for a different concert are not permitted. The tickets must be of equal or lesser value, and there is no refund for the difference if the exchanged ticket is of lesser value than the original ticket.

Please contact the Box Office at (301) 797-4000 no later than the Thursday before the concert you are unable to attend. No exchanges will be honored on the day of a performance.

For classical performances, all children, including students in grades K-12, and currently enrolled college students (undergraduate and graduate) are eligible to attend for FREE*! Simply contact our Box Office to order those complimentary tickets.

* The FREE student ticket program is only available for classical performances and is limited to non-premium seating sections. Looking for an upgrade? A student discount is available for premium seating sections at classical performances.

Performances by the Maryland Symphony Orchestra offer a fantastic opportunity to introduce children to the joy and excitement of instrumental music. Beyond our classical series, we present other performances, including Home for the Holidays, MSO Pops!, and licensed film with orchestra presentations. Please note that complimentary lap seating is not available for these performances. All patrons, regardless of age, including infants and toddlers, are required to have a ticket to attend. This is generally due to contractual agreements with the artistic agencies that license the material to us for performance.

If the Maryland Symphony Orchestra is forced to cancel a performance due to inclement weather or other circumstances, the cancellation will be announced no later than three hours before the scheduled start time. The primary sources of cancellation information are the Maryland Symphony Orchestra website and social media channels (Facebook & Instagram). Local television and radio stations may take longer to convey this information, so please consider them as secondary sources. For any questions or concerns, you are always welcome to call the Box Office at (301) 797-4000.

Refund/Exchange Policy for Canceled Concerts

• All exchanges, refunds, or tax-deductible donation requests must be made within 30 days of the canceled concert.

• If a Saturday concert is canceled but the Sunday concert is presented as scheduled, Saturday ticket holders may exchange their tickets for the Sunday performance at no additional cost. The Box Office staff will do their best to accommodate you in comparable seating for the alternate performance.

• If inclement weather is expected for the Sunday performance and you are concerned about attending, please call the Box Office at (301) 797-4000 to inquire about exchanging your ticket for the Saturday evening performance.

• If a concert is canceled and you are unable to attend the alternate performance on the same weekend, you may exchange your ticket for another performance during the same season at no additional cost. The ticket issued for the alternate performance must be of equal or lesser value.

• There is no refund for the difference if the exchanged ticket is of lesser value than the original ticket.

• Same seat availability is not guaranteed for exchanges.

• Tickets may be returned to the Box Office for a tax-deductible contribution receipt, with the value of the returned tickets equaling the donation amount.

• Ticket holders may request a refund of the ticket value. All refunds will be issued by check and processed within 30 days of the refund request.

Submitting unused tickets for a tax deduction is a benefit reserved exclusively for Maryland Symphony Orchestra subscribers. Please contact the Box Office at (301) 797-4000 no later than the Thursday before the concert you are unable to attend. Tickets cannot be converted into donations after the concert has taken place.

The Maryland Symphony Orchestra can only guarantee tickets purchased through the Box Office and through tickets.marylandsymphony.org. The Maryland Symphony Orchestra maintains no relationships with third-party ticket vendors who resell tickets above face value. Patrons assume full risk of fraudulent tickets purchased or obtained through unauthorized vendors.

Resale of Maryland Symphony Orchestra tickets for more than face value is strictly prohibited.  Unauthorized use of the Maryland Symphony Orchestra or the Maryland Theatre’s name in print, online, and broadcast promotion relating to the sale of tickets is strictly prohibited.  The Maryland Symphony Orchestra reserves the right to refuse, cancel, or revoke services, privileges, and tickets for those suspected of violating our ticket resale policy.